Refund Policy

We refund when

• The full-resolution file fails to generate, or will not download after we have had a chance to fix it.
• The downloaded file is materially different from the preview you approved.
• The file is corrupt or unreadable and we cannot supply a working replacement.
• You were charged twice for the same map.

In these cases we refund in full, to the original payment method, within 14 days of purchase.

We generally do not refund when

• You changed your mind after downloading a file that matches the preview.
• The issue is with photos or route data you uploaded, for example missing GPS tags, that was visible in the preview.
• A print shop produced a poor print from a correct file. Please take that up with the printer.

If something about your map disappoints you, tell us anyway. We would rather re-render it with adjusted settings and get you a poster you love.

How to ask

Email hello@picsonamap.com within 14 days of purchase with your download page link or job ID and a short description of the problem. We reply within two business days. Approved refunds are issued through Stripe and usually appear on your statement within 5 to 10 business days.

Free showcase downloads

Maps unlocked through the free “Share my map” option involve no payment, so there is nothing to refund. If you want to withdraw showcase permission, see section 3 of our Terms of Service.